Customs frustrating businesses with  PAAR, other processes—LCCI

…As Lagos Customs officers query PAAR issued in Abuja


The Lagos Chamber of Commerce and Industry has called for urgent and imperative reforms for the Nigeria Customs Service.

The chamber made this call on Monday in a statement signed by its Director General, Dr Muda Yusuf.

He premised the call on what he described as challenging Customs processes and procedures for clearance of cargo at the port.

He said, “Customs processes and procedures for the clearance of cargo at the ports is one of the biggest challenges currently faced by the business community.  It is severely hurting investors and adversely affecting economic recovery efforts.

“The situation calls for urgent intervention and reforms of the Nigerian Customs service. There are issues of undue delays, weak application of technology, arbitrariness in valuation, impunity, uncertainty of international trade transactions, cost escalation, negative investment climate perception, ineffective mode of seeking redress, pervasive human interface, among others.”

According to Yusuf, the business community is compelled to interface with too many units of the Nigerian Customs service and other government agencies which makes doing business extremely difficult and frustrating.

“It also predisposes the system to brazen extortionist practices,” he noted.


He listed the units as the Pre-Arrival Assessment Report  office, Valuation units, Examination, Releasing, Unblocking, DC Report, Stamping Unit, Exit Gate, Enforcement.

He said, “Other government agencies that businesses have to contend with at the ports include the National Agency for Food Drug Administration and Control, the Standards Organisation of Nigeria, Plant Quarantine, State Security Service, the Police Anti Bomb Squad, and the Port Police.

“Outside the ports, importers are confronted with Federal Operations Unit of the Customs, Customs Strike Force, and the Customs Police.

“Encounters by the private sector with these numerous agencies impose unbearable burden on importers and investors in terms of costs, time, and bureaucracy.”


The chamber observed that there were also recurring issues of valuation of imports and Harmonised System Code classification of products.

Yusuf said, PAAR issued by Customs headquarters are frequently queried by Customs operatives at the ports.

“Many businesses have suffered severe disruptions in their investment projections because of large variations arising from revision of value and re-classification of imports by the PAAR office at the Customs headquarters and the Customs units at the ports.

“This phenomenon has become persistent and hurting investors.  It has also become a major source of uncertainty for businesses.”

Insisting that the  trade facilitation role of the Nigeria Customs Service had been practically jettisoned in pursuit of revenue targets, the LCCI DG said,

“This disposition is impacting negatively on investors. There are too many queries on imports emanating from diverse sources and too many discretionary powers exercised by Customs operatives in valuation and classification decisions.

“The frustrations of importers are compounded by the clumsy, long winded, bureaucratic processes for seeking redress.

“Importers hardly get fair hearing because the Customs are the accusers and the judge. A fair, just, speedy appeal process is most urgently needed to save the private sector from the tyranny of the Nigerian Customs service.”

He ended his call by asking for the urgent domestication of the WTO trade facilitation agreement which the country ratified in January 2017.


Please enter your comment!
Please enter your name here